MIX & MATCH PRODUCTS TO FILL YOUR BOX WITH 6, 10, 0R 16 ITEMS! | FREE SHIPPING ON ALL ORDERS WITHIN THE CONTIGUOUS U.S.!

January Q&A with The Simple Grocer

by Customer Service January 08, 2018

January Q&A with The Simple Grocer

DO YOU HAVE QUESTIONS? WE'VE GOT ANSWERS!

Q: Why do I have to order a total quantity of 6, 10, or 16 products?

A: We’ve got it down to a science! To ensure your products arrive frozen, we must consider the components of the shipment including the cooler, the divider, the dry ice, and, yes, the amount of product in each box. We've found these quantities to work the best.

 

Q: How do you keep product frozen while shipping?

A: The product is immediately frozen after production and stored frozen at the distribution center. With the science we mentioned above combined with a strict shipping schedule, we hope to ensure your products arrive in mint condition!

 

 




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